Comments on: Are you stupid or something?

By: Jamie Flinchbaugh

Jamie Flinchbaugh — Mon, 16 Nov 2009 13:09:08 +0000

I think there are stupid mistakes, but we don’t eliminate future stupid mistakes by having stupid responses to them.

By: Jon Miller

Jon Miller — Mon, 16 Nov 2009 10:20:39 +0000

They say that the only stupid question is the one never asked. Others say there are no stupid questions. I wonder what the equivalent would be for stupid mistakes? The only stupid mistakes are those made without reflection? Or should we say that there are no stupid mistakes, only stupid responses to them?

By: Jamie Flinchbaugh

Jamie Flinchbaugh — Sun, 15 Nov 2009 11:07:36 +0000

That’s basically right Jim. It’s still just an A3 / lean problem solving process. It’s just framed specifically around a one-on-one where someone screwed up.

By: Jim

Jim — Sun, 15 Nov 2009 02:00:09 +0000

Love the focus of this posting (not to mention the brilliant title – nearly impossible to not read on once caught by the headline). Would be great to see a sample of this “Counseling A3.” I’d envision it to include elements like gather the facts, root cause analysis, etc. before making the jump to process improvement. Would also be interested in seeing how an organization could leverage these over time to detect larger opportunities in how processes are designed, trained to, and monitored. This sort of activity could expose enormous opportunities on a larger scale.

By: Jason Yip

Jason Yip — Sat, 14 Nov 2009 22:39:41 +0000

Mistake = teaching opportunity

By: Jim Baran

Jim Baran — Fri, 13 Nov 2009 12:34:51 +0000

This is great! I vote Jamie Flinchbaugh for world leader. Says it all.

Jim Baran
Owner, Value Stream Leadership