Comments on: Sweat the Small Stuff..It May Save Your Life [guest post] http://jamieflinchbaugh.com/2009/12/sweat-the-small-stuff-it-may-save-your-life-guest-post/ on lean culture, transformational leadership, and entrepreneurial excellence Wed, 08 Feb 2012 00:37:36 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Ankit http://jamieflinchbaugh.com/2009/12/sweat-the-small-stuff-it-may-save-your-life-guest-post/comment-page-1/#comment-211 Ankit Tue, 15 Dec 2009 14:16:22 +0000 http://jamieflinchbaugh.com/2009/12/sweat-the-small-stuff-it-may-save-your-life-guest-post/#comment-211 Thank you Jamie for the guest blog spot. Karen, I'm glad you brought Target up as an example. I love going to their stores for the reason I know I'm going to get in and get out in a resonable time. So many stores seem to adopt the mentality that cashiers are cashiers, baggers are baggers, etc. I wonder what the specific reason for not cross training would be. Ankit Thank you Jamie for the guest blog spot.

Karen,
I’m glad you brought Target up as an example. I love going to their stores for the reason I know I’m going to get in and get out in a resonable time. So many stores seem to adopt the mentality that cashiers are cashiers, baggers are baggers, etc. I wonder what the specific reason for not cross training would be.

Ankit

]]> By: Karen Wilhelm http://jamieflinchbaugh.com/2009/12/sweat-the-small-stuff-it-may-save-your-life-guest-post/comment-page-1/#comment-210 Karen Wilhelm Tue, 15 Dec 2009 13:46:16 +0000 http://jamieflinchbaugh.com/2009/12/sweat-the-small-stuff-it-may-save-your-life-guest-post/#comment-210 Target stores are a great contrast to the all-too-typical experience Ankit had. There is a great deal of available capacity in numerous checkout lanes. Employees are cross trained and can be quickly summoned from other duties to open lanes. There are express lanes for people with just a few items. Registers have andon lights to summon help, and a supervisor is dedicated to the checkout lanes to answer calls immediately. Price checks are requested by radios used by all employees for quick response. Bagging is ergonomically enabled and bags are hung at the ready. Employees are efficient but don't seem stressed. Better throughput also prevents abandoned carts from people who decide they just don't have time for waiting in a long line, and the work involved in returning items to shelves, or spoilage of perishable items. Target stores are a great contrast to the all-too-typical experience Ankit had. There is a great deal of available capacity in numerous checkout lanes. Employees are cross trained and can be quickly summoned from other duties to open lanes. There are express lanes for people with just a few items. Registers have andon lights to summon help, and a supervisor is dedicated to the checkout lanes to answer calls immediately. Price checks are requested by radios used by all employees for quick response. Bagging is ergonomically enabled and bags are hung at the ready. Employees are efficient but don’t seem stressed. Better throughput also prevents abandoned carts from people who decide they just don’t have time for waiting in a long line, and the work involved in returning items to shelves, or spoilage of perishable items.

]]>