Understanding the local culture

by Jamie Flinchbaugh on April 15, 2010 · 1 comment

In this next video in our Cultural Transformation Series, I talk about the impact that the local culture can have on the culture and behaviors that you are trying to drive.

For example, in some cultures it is considered beneath a manager to go out to the factory floor to talk to someone. In other cultures, admitting a failure is bringing shame to the family, making the idea of surfacing problems difficult.

You will not often change the local cultures. But you must understand them and work within them to be successful.

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{ 1 comment }

1 Mark R Hamel April 17, 2010 at 10:24 am

Hi Jamie,

Excellent post. It supports the notion of the big picture of lean transformation – winning the war, not necessarily obsessing about the single battle(s)…and not reducing implementation into a mechanistic exercise. While the cultural differences can be dramatic between countries, they are also dramatic between industries within the U.S. For example, the differences between manufacturing and health care are huge. We need to understand those differences and be sensitive as to when (and many times “if”), where and how to drive change.

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