March 2011

Lessons from the Road: Surfacing Problems Daily

03.21.2011

This month I am starting a new column for Industry Week. The title of the column is Lessons from the Road. Lessons from the Road is the subtitle of our book The Hitchhiker’s Guide to Lean. In this new column, I hope to provide pragmatic and actionable advice for companies on the lean journey. The […]

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The Lean Edge: Capital is a resource of last resort

03.15.2011

I have a new post published on The Lean Edge. See the full article on that site. The question asked was “what is the lean approach to capital?” In some ways, this is the wrong question. The reason is that the lean organization and the lean thinker is not looking to put capital to work. […]

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There is one plan, and we’re all working on it

03.14.2011

At 10 AM on Tuesday, we will talk about our improvement plans from our value stream mapping sessions. At 3 PM on Wednesday, we’ll meet on our latest strategic initiative. Thursday afternoon whenever we can find time, we’ll talk about the problems taken from our problem board. Friday morning there are some new ideas I’ve […]

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The Bee and Jupiter

03.10.2011

I have used Aesop’s Fables before, and here are some lessons from The Bee and Jupiter. A Queen bee from Hymettus flew up to Olympus with some fresh honey from the hive as a present to Jupiter, who was pleased with the gift that he promised to give her anything she liked to ask for. […]

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Answer Your Customers’ Questions

03.03.2011

Recently I had a problem with Delta. Delta treats me pretty well, in part because of my extensive travel to our clients, but this day had me annoyed. It was a small thing that turned into a bigger thing. I had an outbound flight in the morning, and a return leg in the evening. Even […]

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3 Key Skills that Enable Innovation

03.01.2011

I have a new post published on Blogging Innovation. See the full article on that site. by Jamie Flinchbaugh Innovation is obviously a major attribute in the competitiveness of a company (or a government, or a school, or an individual). There are many ways to achieve innovation, and no one aspect will be enough. There […]

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