April 2012

Experiment Your Way to Success

04.24.2012

My latest column for Industry Week, Lessons from the Road, titled Experiment Your Way to Success has been posted. Here is an excerpt:   The heart of most effective continuous improvement is experimentation. Experimentation is the mother of all learning methods. It drives learning throughout an organization based on what is real, not based on […]

Share
Read the full article →

Don’t just change the process if people aren’t following the existing one

04.01.2012

Process improvement is process improvement, right? Many people who get immersed in process improvement practices have such a focus on improving the process, that we don’t know when to pull up on the reigns and consider whether it’s the right approach. For example, I’ve noticed several situations lately at clients that I’m coaching of people […]

Share
Read the full article →