Culture

The 5 Frequencies of Leadership, and how I apply them to coaching soccer

09.20.2016

I recently had the opportunity to give a speech for a different audience that I’m used to – the Centennial National Convention for the Delta Phi Epsilon sorority. The majority of the audience were university undergraduates, either in leadership roles at their sorority or planning to take leadership roles. As I was planning on talking […]

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Role Modeling for Change [Lessons from the Road]

06.08.2014

My last two Lessons from the Road columns [Building Behaviors Bedrock of Lean Success and Build a Deliberate Culture, Not an Accidental One] focused on the tactics and strategies of culture change, which is crucial for a successful lean journey. One of those tactics is to role model the right behaviors, and so I have […]

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The single best way leaders support cultures of continuous improvement

06.05.2014

I recently published a new post on the KaiNexus blog site titled The single best way leaders support cultures of continuous improvement. Here is an excerpt: In working with one VP responsible for supporting 3,000 people, she found a small change in her email use habits that turned out to be a productivity improvement. If […]

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Build a deliberate culture, not an accidental one [Lessons from the Road]

04.13.2014

In my last Lessons from the Road column, I introduced the the idea that culture is the most important element of lean transformation. I was fortunate to have the opportunity early in my lean journey to see just how important the correct behaviors would be, regardless of how well you designed the system. If you […]

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Building Behaviors Bedrock of Lean Success [Lessons from the Road]

02.13.2014

For my latest column, I set out to write about culture change. I barely got through the introduction and realized I’m already out of room. Such is the restriction of a 1-page column. So, the introduction became the column. You can read the latest installment of Lessons from the Road, and here is an excerpt, […]

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Why won’t they tell me there is a problem?

01.24.2012

Leaders ask people to tell them what problems they have. This isn’t a practice exclusive to lean. MBWA, or Management By Walking Around, even incorporated this concept. In some organizations, there are systems in place (whether digital or on a board) for individuals to capture and surface problems. We ask as part of one-on-ones. But […]

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4 myths about the principle of “Respect for People”

12.07.2011

The principle of Respect for People has received greater attention in the lean community over the past several years. Books, blogs, and speeches have all given attention to its importance. Both companies and customers are made up of people, and the best profits and processes in the world are not worth it if they lay […]

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Ignoring a wrong behavior is not much different than endorsing it

09.07.2011

What do you do when you see one of your directs exhibiting the wrong behavior? Do you react? Do you pretend you didn’t notice? Do you call it out immediately? There is a common phrase, which I don’t is well understood, that states: “praise publicly, criticized privately.” While I do believe that actual criticism should […]

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Valid or reliable – is your culture right?

07.29.2010

This week I’ve been writing about the tradeoff between measuring things in a valid way or a reliable means. Two posts published so far are: Valid or reliable – take your pick Valid or reliable – trying to break the tradeoff How does this impact culture? Culture is one of the most vital yet most […]

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Understanding the local culture

04.15.2010

In this next video in our Cultural Transformation Series, I talk about the impact that the local culture can have on the culture and behaviors that you are trying to drive. For example, in some cultures it is considered beneath a manager to go out to the factory floor to talk to someone. In other […]

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