Posts tagged as:

Culture

Why won’t they tell me there is a problem?

01.24.2012

Leaders ask people to tell them what problems they have. This isn’t a practice exclusive to lean. MBWA, or Management By Walking Around, even incorporated this concept. In some organizations, there are systems in place (whether digital or on a board) for individuals to capture and surface problems. We ask as part of one-on-ones. But [...]

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4 myths about the principle of “Respect for People”

12.07.2011

The principle of Respect for People has received greater attention in the lean community over the past several years. Books, blogs, and speeches have all given attention to its importance. Both companies and customers are made up of people, and the best profits and processes in the world are not worth it if they lay [...]

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Ignoring a wrong behavior is not much different than endorsing it

09.07.2011

What do you do when you see one of your directs exhibiting the wrong behavior? Do you react? Do you pretend you didn’t notice? Do you call it out immediately? There is a common phrase, which I don’t is well understood, that states: “praise publicly, criticized privately.” While I do believe that actual criticism should [...]

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How Your Employee Performance Management Practices Can Benefit From and Contribute to a Lean Culture [Guest Post]

02.23.2011

Guest Post: Sean Conrad is a Certified Human Capital Strategist and Senior Product Analyst at

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Valid or reliable – is your culture right?

07.29.2010

This week I’ve been writing about the tradeoff between measuring things in a valid way or a reliable means. Two posts published so far are: Valid or reliable – take your pick Valid or reliable – trying to break the tradeoff How does this impact culture? Culture is one of the most vital yet most [...]

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Understanding the local culture

04.15.2010

In this next video in our Cultural Transformation Series, I talk about the impact that the local culture can have on the culture and behaviors that you are trying to drive. For example, in some cultures it is considered beneath a manager to go out to the factory floor to talk to someone. In other [...]

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Integrity

03.29.2010

Some people believe integrity is something you are born with, or not. I don’t believe that, simply because I’ve seen people completely change their behaviors. In this next video of the Cultural Transformation Video Series, we explore the role integrity plays in leading culture change. Integrity is about the match between your words and your [...]

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Creating Employee Engagement, Part 4

03.08.2010

This is the final part of a 4 part series on Creating Employee Engagement. You can first read Parts 1, 2, and 3. Skills Required for Engagement Skill gaps to create engagement exist both in employees and managers, although most transformation efforts tend to focus on only one or the other group. Employees need to [...]

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Creating Employee Engagement, Part 3

03.05.2010

This is part 3 on employee engagement. Read Part 1 and Part 2. The Development of Systems to Support Engagement When conducting an assessment, one of the most revealing questions that I seem to ask is “if you have found waste or an opportunity to improve, what do you do with it?” I usually get [...]

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Creating Employee Engagement, Part 2

03.03.2010

This is Part 2, you can read Part 1 on Creating Employee Engagement. The Role of Culture in Engagement Culture is the set of shared assumptions, beliefs, and principles that a group or organization holds. It is best measured or observed by the shared behaviors or habits that are exhibited. A certain set of beliefs [...]

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