Posts tagged as:

customer focus

Test for Actual Use, not Intended Use

12.22.2009

When you test, what attributes are you testing for? Most testing begins with design criteria. This is reasonable to include but not the right starting point. You must develop with the user in mind. You must test with the user in mind. You must test for actual use, not just the use you intended.
This past [...]

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Respecting the Customer: The Foundation for Just-in-Time

11.30.2009

This is a guest post by Shawn Patterson from DTE Energy. You can learn more about Shawn from his LinkedIn profile, or as featured in Chapter 10 of The Hitchhiker’s Guide to Lean.
Probably the most powerful attribute of the Toyota Production System is the deeply ingrained principles underpinning all of the concepts and tools that [...]

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