Posts tagged as:

customer

First Steps: Understanding Value

08.16.2010

As promised, this is our first video in the First Steps series I introduced last week. In our first video where we look for 15 minute investments in our own personal lean journeys. This installment focuses on how you can get closer to your customers inside the organization and understand value more clearly.

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For Startups, How Much Process Is Too Much?

03.26.2010

Eric Ries, author of the StartupLessonsLearned.com blog, has been speaking and writing about lean startups. His particular focus is on software startups, and perhaps even more focused on those that are web-based and broadly distributed products. However, his thoughts on how to use lean principles such as experimentation, structure, and rapid learning in a startup [...]

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Take Customer Feedback Seriously

02.26.2010

Plenty of companies say the focus on the customer. Many of them say they want customer feedback.  
But few post unfiltered, real-time customer feedback on the front-page of their website where everyone can see it, whether good or bad. CustomInk.com can say that. Here’s just the latest feedback as an example. Of course, you see it’s [...]

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