Posts tagged as:

gemba

What NOT to Learn from the Undercover Boss

02.15.2010

I don’t know if the show will last, but the Undercover Boss certainly has an interesting premise. Leaders of organizations go undercover in their own organizations to do front-line jobs, learning what is really going on. This is a great idea, and one consistent with lean where we talk about getting to the point of [...]

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Measurement Misnomers, and Toyota Dealership Problems

01.29.2010

On our LinkedIn Group for the Lean Learning Center, we get many good discussions and questions. We had one from Roger Cook that I thought was worth repeating and expanding upon. Here is the question:

I’m curious if any of you have foolproof ways of insuring your metrics (which lean folks are famous for measuring everything) [...]

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Observe with purpose

10.22.2009

Direct observation has been an under appreciated aspect of lean for most of its life. It has gotten a lot more attention in recent years, unfortunately this is thanks in part to the use of jargon, such as gemba and genchi genbutsu. For those of you who know me, you know I hate jargon. It [...]

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