Posts tagged as:

Leadership

The role of the surrogate communicator

09.14.2011

Leaders are often unaware of the power of their communication. The words they say are interpreted down to the last word and tone. People extrapolate what is said to try and add additional meaning to the message. Some leaders are unaware of this, which can make their communications reckless. Other leaders are extremely aware of [...]

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Ignoring a wrong behavior is not much different than endorsing it

09.07.2011

What do you do when you see one of your directs exhibiting the wrong behavior? Do you react? Do you pretend you didn’t notice? Do you call it out immediately? There is a common phrase, which I don’t is well understood, that states: “praise publicly, criticized privately.” While I do believe that actual criticism should [...]

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Who is really running the business? [Guest Post]

08.31.2011

Guest Post: Jauna Werner is a certified Lean and Agile practitioner with experience in the retail, technology, medical and defense industries.  Besides her work in industry, Jauna enjoys teaching Operations Management at the University of Colorado in Colorado Springs and introducing the next generation of managers to Lean thinking and methods. View her profile in [...]

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The vital importance of integrity

08.02.2011

I recently wrote this post on integrity, extolling the importance of maintaining integrity. The fundamental premise of the argument is that lost integrity is unrecoverable. In the many conversations that this statement has generated, both online and offline, many of the examples of lost integrity being regained were essentially cases of proving that the issue [...]

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The CEO Can’t Champion Everything

07.28.2011

In my travels from one company to another, I hear many of the following phrases… “We need executive sponsorship.” “We need this to be owned top-down.” “We need the CEO to champion our lean efforts.” These are phrases that I hear over and over as I talk to companies about their lean journeys. I also [...]

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Integrity is unrecoverable

07.26.2011

Lost money can be re-earned. Lost time can be clawed back. Lost love reignited. Lost integrity is unrecoverable. I posted this phrase on Twitter and Facebook recently. I took some “feedback” for it. Some argued that time lost was lost. Truly, it is. But if I needed x hours to get something done and I [...]

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Spreading Ideas Across Your Organization

05.06.2011

How do you spread good ideas across your organization? My fellow blogger Jon Miller wrote a great post on Yokoten, or lateral deployment, a couple months ago. It’s a great post, both because of it’s content but also because of it’s importance. How much is an idea worth to your organization? It depends a great [...]

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Repetition in Communication

05.04.2011

Our friend in the lean community, Liz Guthridge of Connect Consulting Group, recently wrote a blog post titled Reinforce, yes; repeat, no. It caught my attention because I am a big advocate of repetition in communication. At first, it appeared that we were advocating the exact opposite approach. Repeating communication is even identified as overproduction. [...]

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Are Working on Gaps Always the Best Approach? [Guest Post]

04.20.2011

Guest Post: Shawn Patterson is the Senior Director of Corporate Services at DTE Energy where he is responsible for the Supply Chain, Fleet, Facilities, and Continuous Improvement organizations. Shawn has held numerous positions in multiple industries and is passionate about influencing lean transformations in organizations. We are all familiar with the typical Gap Closure Plan. [...]

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Learning Zone vs. Comfort Zone [Guest Post]

02.14.2011

Guest Post: Shawn Patterson is the Senior Director of Corporate Services at DTE Energy where he is responsible for the Supply Chain, Fleet, Facilities, and Continuous Improvement organizations. Shawn has held numerous positions in multiple industries and is passionate about influencing lean transformations in organizations. In light of recent financial pressures, I’ve heard a lot [...]

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