measurement

Canary in a Coal Mine Metrics

07.02.2012

Last week my IndustryWeek column titled Don’t Waste Your Metrics was released. It has generated a significant amount of discussion, as many companies find themselves in the situation of measuring far too many things, yet still not feeling like they know what is going on. I plan to build on this column, which is always […]

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Valid or reliable – in the board room

07.30.2010

In my last post on the theme of looking at metrics as either valid or reliable and the balance between them, I wanted to examine the impact on decisions in the board room. So far we have covered the following: Valid or reliable – take your pick Valid or reliable – trying to break the […]

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Valid or reliable – trying to break the tradeoff

07.28.2010

Yesterday I wrote about how measurements are often in conflict between being valid indicators and reliable indicators in Valid or reliable – take your pick. How can we possibly break this tension so there is no tradeoff? One method, staying within the domain of measurement, is a stronger use of ratios. Many of the reliability […]

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Valid or reliable – take your pick

07.27.2010

Last week we had an interesting conversation. It started as a discussion about projects, particularly how you make sure you projects are going in the right direction. Ideally, you should choose how you’re going to be measuring yourself before, during, and after the project. If you wait to the end to say “how do we […]

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The Impact of Repetition

02.22.2010

We tackle the value of repetition on culture in the latest installment of the Cultural Transformation video series. The example given of a repeated pattern was SQDCM, or Safety Quality Delivery Cost Morale. This pattern was repeated in the organization at every level every day. Now, 15 years later, it has remained an embedded part […]

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Measurement Misnomers, and Toyota Dealership Problems

01.29.2010

On our LinkedIn Group for the Lean Learning Center, we get many good discussions and questions. We had one from Roger Cook that I thought was worth repeating and expanding upon. Here is the question: I’m curious if any of you have foolproof ways of insuring your metrics (which lean folks are famous for measuring […]

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How Smart Leaders Talk About Time

10.21.2009

How do you talk about time? Time is like money. We invest both time and money. We spend both time and money. We should (although most do neither) budget time and money. We waste both time and money. The only difference between them is that I can always get more money, but once time is […]

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Understanding Total Cost

10.14.2009

Do you know what your supply chain really costs you? Most companies don’t. They do know how much they spend on suppliers, but that’s just the transaction costs. There are many other true costs in your organization that are affected by the design of your supply chain. The design affects communication costs, alignment in decision […]

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Key Measurements in Implementing Andon

09.02.2009

I recently received a question about measuring andon, which I’ve extracted here: Based on your experience, when a company is trying to implement an “Andon” system, what are the key measurements you would use to evaluate the effectiveness of the escalation and help system?

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