09.23.2011
Guest Post: James Lawther is Head of Operational Excellence for a FTSE 100 company. He blogs on the topic of service improvement, and he gets upset by poor customer service I am English. If there is one thing the English love (and are particularly good at), it is the art and science of making and [...]
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05.04.2010
I know I’ll catch plenty of flak from the lean stalwarts out there. This will certainly go against conventional wisdom and common practice. But sometimes conventional wisdom is wrong. I don’t believe companies should start their lean journey with 5S. Many believe is should be done early. Many believe is it step #1, as this [...]
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